Database – Principal Advanced Support Engineer
ORLANDO, FL
Preferred Qualifications– Strong working experience with Oracle Database 10g, 11g, or 12c, 18c, 19c– Strong experience with RAC, GoldenGate, ASM, RMAN, Multitenant, Exadata, Dataguard technologies– Experience implementing high availability features of Oracle RDBMS– Experience in Oracle engineered systems, such as Exadata or Supercluster– Sharp technical troubleshooting skills– Demonstrated ability to coordinate the resolution of escalated issues– A good understanding of support processes– Ability to manage escalated technical situations & develop action plans– Ability to spot proactive service to the benefit of customer– Ability to facilitate issues with Development and Support– Strong analytical skills– At least 8 years of experience with Oracle Database as an DBA/Apps– DBA/Consultant/Support Engineer– BS and/or MS in Computer Science or equivalent preferred– Available to work in 24X7 capability.– Oracle OCP DBA certification – Preferred– Oracle OCM DBA Certification is a plus
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Company
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level.
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