Manager Senior, IT Application Development
Job Requirements
  • Identify and manage existing and emerging risks that stem from business activities and the job role.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follow written risk and compliance policies and procedures for business activities.
  • Responsible for developing, maintaining, testing, and monitoring an internal control environment, including preventative and detective controls, to effectively manage risks.
  • Builds and oversees a team of employees for assigned technology support area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
  • Provides leadership for those involved in the development, design and optimization of technology support functions supporting business and/or technical processes.
  • Manages the identification, research, and analysis of business, process, and technology opportunities.
  • Informs and tracks metrics for technology support capabilities and/or processes (KPIs, KRIs, etc.).
  • Conducts or oversees technology efforts by applying technical expertise; promoting adherence to all procedures and policies.
  • Partner with key functions to align IT strategy and initiatives in support of business strategy and goals.
  • Operationalizes documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards by respective team.
  • Manages and forecasts unit level expenses which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.Manages and leverages the relationship with 3rd Party vendors to ensure achievement of technology support objectives.
  • May be responsible for vendor management activities including service agreements, staff augmentation and technology contracts.
  • Role models USAA’s mission, core values, culture and desired behaviors – including a sound risk culture.
  • Bachelor’s Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
  • 6 years of experience in a technology function to include 2 years leadership experience, demonstrated in either a supervisor or individual contributor role, of IT Professionals in a Software Development/Engineering or Infrastructure environment.
  • Hands on experience actively driving the technology life cycle from requirements analysis, feasibility estimates, design, code, configure, documentation, testing, implementation, and support.
  • Experience building or leading multi-disciplined technology teams using industry best practices
  • Experience coaching and advising team members to help them accomplish project goals, meet established schedules, and resolve technical and operational issues.
  • Ability to drive a culture of quality and personal accountability through technology support teams.
  • Relevant knowledge in technical domains that reside within Infrastructure Services, Data or Application Development.
  • Demonstrated critical thinking and problem-solving skills.
  • Demonstrated experience in translating needs into requirements.
  • Demonstrated experience explaining complex technology decisions to both technical and nontechnical audiences.
  • Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.
  • Understanding of Legislative and Regulatory Compliance Requirements.
  • Experience in leading fast paced and highly complex Transformation / Modernization initiatives to replace legacy systems.
  • Experience working with multiple teams (internal & vendors) across multiple locations (onshore / offshore).
  • Experience leading technology teams implementing Policy OR Claims Management Systems (preferably Guidewire), Earnix or similar Pricing/Rating or a SaaS platform implementation
  • Experience with modern technologies including but not limited to: Java, REST/SOAP API development, Guidewire platform, Containerization, Kafka, Spring, Redis, Kubernetes, OpenShift, Git, AWS Cloud, CI/CD Pipeline, Splunk, AppDynamics, Grafana, Prometheus would be helpful
  • Experience working in a highly Agile / SAFe environment would be helpful and expertise in delivering results through influencing business, third party partners, solution, and program teams
  • Experience in vendor management for SAAS offering

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